Terms of service

TERMS AND CONDITIONS

Effective Date: 21/06/2025

1. ACCEPTANCE OF TERMS

By accessing and using the Send Grass website and purchasing our products, you agree to be bound by these Terms and Conditions. If you don't agree, please don't use our services (but we hope you'll reconsider - we're pretty fun!).

2. PRODUCTS AND SERVICES

What We Do

Send Grass provides novelty gift services that deliver artificial grass samples with personalized handwritten notes. Our service is designed for:

  • Harmless pranks between friends and family
  • Lighthearted gifts to brighten someone's day
  • Humorous surprises that create smiles and laughter
  • Creative expression through anonymous gifting

Product Description

  • Send Grass sells novelty gift packages and artificial grass samples
  • Products are entertainment items only - not intended for consumption, planting, or functional use
  • Each delivery includes a handwritten note as specified by the sender
  • Product images are for illustration purposes and may vary slightly from actual items
  • Our service maintains sender anonymity when requested

Availability

  • All products are subject to availability
  • We reserve the right to discontinue products at any time
  • Prices are subject to change without notice
  • International delivery availability may vary by location

3. KEEPING THINGS FRIENDLY - OUR COMMUNITY STANDARDS

We're all about spreading joy and laughter! However, we want to keep our service positive and fun for everyone.

We Welcome Orders That Are:

  • Playful jokes between friends
  • Harmless pranks with good intentions
  • Thoughtful anonymous gifts
  • Creative expressions of humor
  • Lighthearted surprises

We Reserve the Right to Refuse Orders That May Be:

  • Harassment or bullying of any kind
  • Threatening or intimidating in nature
  • Abusive or malicious toward the recipient
  • Discriminatory or hateful content
  • Potentially harmful to relationships or wellbeing
  • Inappropriate for minors (if recipient is under 18)
  • Violating local laws or regulations

Our Promise

If we need to refuse an order due to these guidelines, we will:

  • Provide a full refund within 5 business days
  • Explain respectfully why we couldn't fulfill the order
  • Suggest alternatives when possible to help you achieve your goal in a positive way
  • Maintain confidentiality about your order details

We're not trying to be party poopers - we just want everyone to have fun safely!

4. ORDERING AND PAYMENT

Order Process

  • Orders are subject to acceptance, availability, and our community standards
  • Order confirmation does not guarantee fulfillment until we review the content
  • We typically process orders within 24-48 hours

Payment

  • Payment is required at time of order
  • We accept major credit cards and other payment methods as displayed
  • Prices include applicable taxes where required
  • Payment processing is handled by secure third-party providers
  • Full refunds provided if we cannot fulfill your order

Global Pricing

  • Prices displayed in local currency where possible
  • International shipping costs calculated at checkout
  • Promotional pricing may have time limits and restrictions
  • We reserve the right to correct pricing errors

5. SHIPPING AND DELIVERY

Shipping Policy

  • Worldwide delivery available to most locations
  • Shipping costs and timeframes calculated at checkout
  • Delivery times are estimates and may vary by location
  • International shipping may be subject to customs duties and taxes (buyer's responsibility)
  • Anonymous delivery maintained when requested

Delivery Issues

  • Notify us within 48 hours of delivery issues at sendgrass@gmail.com
  • We're not responsible for delays caused by shipping carriers or customs
  • Incorrect addresses may result in additional fees or failed delivery

6. RETURNS AND EXCHANGES

Please see our separate Returns & Refunds Policy for complete details.

Quick Summary

  • 14 days for change of mind returns (customer pays return shipping)
  • 30 days for defective or damaged items (we pay return shipping)
  • Full refunds for orders we cannot fulfill due to our community standards
  • Perishable items (including grass) have limited return windows

7. INTELLECTUAL PROPERTY

Our Rights

  • All content, trademarks, and intellectual property are owned by Send Grass
  • Product designs and descriptions are proprietary
  • You may not use our content without written permission

Your Content

  • You grant us license to use any reviews or content you submit
  • You represent that submitted content doesn't infringe third-party rights
  • We may feature positive customer experiences in our marketing (anonymously)

8. PROHIBITED USES

Please don't use our service to:

  • Harass, threaten, or intimidate anyone
  • Send inappropriate content to minors
  • Violate any applicable laws or regulations
  • Attempt unauthorized access to our systems
  • Interfere with website functionality
  • Upload malicious code or content

9. PRIVACY

Your privacy matters to us! Please review our Privacy Policy, which explains how we handle your information while maintaining the anonymity of your gifts when requested.

10. DISCLAIMERS AND LIABILITY

Product Disclaimers

  • Products are novelty items for entertainment purposes only
  • We make no warranties beyond those required by applicable consumer protection laws
  • Nothing in these terms excludes statutory consumer rights

Limitation of Liability

  • To the extent permitted by law, our liability is limited to the purchase price
  • We're not liable for indirect or consequential damages
  • Consumer protection laws in your jurisdiction may provide additional rights

11. JURISDICTION-SPECIFIC RIGHTS

Australia

  • Australian Consumer Law protections apply
  • Contact ACCC for consumer protection matters

European Union

  • EU Consumer Rights Directive protections apply
  • Contact your local consumer protection authority

United Kingdom

  • UK Consumer Rights Act protections apply
  • Contact Citizens Advice for consumer matters

United States

  • State consumer protection laws may apply
  • Contact your state's consumer protection office

Canada

  • Provincial consumer protection laws apply
  • Contact your provincial consumer protection office

12. DISPUTE RESOLUTION

We'd much rather solve problems with a friendly chat than formal disputes!

First Step

Contact us at sendgrass@gmail.com - we're genuinely committed to making things right.

If We Can't Resolve It

  • Consumer protection agencies in your jurisdiction can help
  • Small claims courts for minor disputes
  • Alternative dispute resolution where available

13. CHANGES TO TERMS

We may update these terms occasionally. We'll notify you of material changes via email or website notice. Continued use means you accept the updates.

14. FINAL NOTES

Entire Agreement

These terms, along with our Privacy Policy and Returns Policy, make up our complete agreement.

Severability

If any part of these terms isn't enforceable, the rest still applies.

Contact Us

We're here to help make your gifting experience amazing!

Email: sendgrass@gmail.com

For jurisdiction-specific consumer protection:

  • Australia: Australian Competition and Consumer Commission (ACCC)
  • EU: Your local consumer protection authority
  • UK: Citizens Advice
  • US: Your state consumer protection office
  • Canada: Your provincial consumer protection office